While it seems low tech for a company of your size, I understand the need for it.
However, there was no communication with members with regards to the above, whether by email, on the website, by a phonecall, or even an SMS.
One can imagine the poor guy who gets his card cut up in a store in some overseas shop, or be dealt embarrassing treatments when the card does not go through the 1st time. And what about those who do not pick up calls while overseas? Has the company thought of that?
I have taken the liberty of informing all my friends, since your company has not taken the initiative.
I await your reply via email"
I can only hope that they actually DO read feedback forms, and DO reply.
Think got a better chance of having